Privacy Policy

Privacy and Cookie Policy

Privacy Policy (GDPR) and Cookie Policy of SEAMTRACK SL (Vigilo)

SEAMTRACK SL (hereinafter, “SEAMTRACK”) respects your privacy and is committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), as well as applicable regulations on cookies and information society services.

This Policy describes how we process personal data through the website www.vigilo.es (hereinafter, the “Website”). If you are a SEAMTRACK customer, please also refer to the Customer Privacy Notice.

1) Data controller

SEAMTRACK SL
Address: Calle Francisco Alonso 2, Oficina 9, 28660 Boadilla del Monte, Madrid, Spain
GDPR email: rgpd@seamtrack.com

2) Personal data we collect

SEAMTRACK may process the following data, depending on your interaction with the Website and/or our contact channels:
- Identification and contact data: first and last name, company, email, phone number, address (if provided).
- Browsing data: IP address, device/browser identifiers, pages visited, date and time, traffic source, technical information, and cookies.
- Data you voluntarily provide to us: form content, emails, inquiries, and demo or quote requests.

3) Purposes of processing

We process your personal data for the following purposes:
a) Responding to inquiries and requests for contact, quotes, or demos.
b) Managing the pre-contractual relationship (following up on your request and related communications).
c) Improving the Website and the user experience (analytics and performance, when consent has been given for non-essential cookies).
d) Complying with legal obligations applicable to SEAMTRACK.
e) Security: preventing misuse and fraud and protecting the Website.

4) Legal bases (lawfulness of processing)

The legal bases for processing your data are:
a) Performance of pre-contractual measures (Art. 6(1)(b) GDPR): when you request information, a quote, or a demo from us.
b) Consent (Art. 6(1)(a) GDPR): when you give it, for example, for non-essential cookies or to receive marketing communications if that option is enabled.
c) Legitimate interest (Art. 6(1)(f) GDPR): to ensure the security of the Website, prevent fraud, and respond to communications related to your request, as well as for strictly necessary basic statistics (always respecting your rights and cookie regulations).
d) Compliance with a legal obligation (Art. 6(1)(c) GDPR): when necessary to comply with legal requirements or requests from authorities.

5) Data recipients and data processors

SEAMTRACK does not sell or transfer your data to third parties. However, to provide the service and operate the Website, we may use service providers (data processors), for example:
- Web hosting/infrastructure and IT services.
- Email or support providers (if applicable).
- Analytics or measurement providers (only if you consent to the corresponding cookies).

These providers process data following SEAMTRACK's instructions and under contracts in accordance with Art. 28 GDPR.

6) International transfers

As a general rule, SEAMTRACK seeks to ensure that data is processed within the European Economic Area (EEA). If any provider processes data outside the EEA, appropriate safeguards will be applied (for example, Standard Contractual Clauses approved by the European Commission or other valid mechanisms under the GDPR).

7) Retention periods

We will retain your data for as long as necessary to fulfill the stated purposes:
- Inquiries/requests: while they are being handled and, afterward, for the periods necessary to address any potential liability (normally up to 12 months, unless the nature of the request requires a different period).
- Marketing communications (if you accept them): until you withdraw your consent or unsubscribe.
- Cookie data: according to their type and the duration indicated in the cookie settings.
- Legal obligations: for the periods required by applicable regulations.

8) Individual rights

You may exercise the following rights:
- Access, rectification, and erasure.
- Restriction of processing and objection.
- Portability (where applicable).
- Withdrawal of consent at any time (without affecting the lawfulness of prior processing).

To exercise these rights, write to rgpd@seamtrack.com stating your request and providing proof of identity when necessary.

In addition, if you believe your rights have not been properly addressed, you may file a complaint with the Spanish Data Protection Agency (AEPD).

9) Marketing communications

We will only send you marketing communications by electronic means when:
a) You have given your consent; or
b) There is a prior relationship and the communication concerns similar products/services, in accordance with applicable regulations, always offering you a simple unsubscribe mechanism.

10) Security

SEAMTRACK applies reasonable technical and organizational measures to protect your data (for example, access control, encryption/SSL where appropriate, and system security measures). No system is completely infallible, but we work to minimize risks and keep our protection measures up to date.

11) Call recording

If SEAMTRACK records phone calls, you will be informed in advance of the purpose (for example, quality control or security), the legal basis, and the applicable retention period.

12) Cookie Policy

Cookies are small files stored on your device that enable the Website to function, remember preferences, or measure site usage.

12.1 Types of cookies

On the Website we may use:
a) Technical or necessary cookies: essential for the site to function (they do not require consent).
b) Preference cookies: remember your choices (they may require consent, depending on the case).
c) Analytics cookies: help measure and improve the site (they require consent, except under strict exceptions).
d) Advertising/marketing cookies: allow us to measure campaigns and display personalized ads (they require consent).

12.2 Consent management

When you access the Website, you will be shown a cookie notice or settings panel (where applicable), where you can accept, reject, or configure non-essential cookies. You can change your choice at any time from the Website's cookie settings (if enabled) or from your browser.

12.3 How to disable cookies in your browser

You can delete or block cookies in your browser settings. Please note that if you block necessary cookies, some features of the Website may not work properly.

13) Third-party links

The Website may contain links to third-party sites. SEAMTRACK is not responsible for their privacy policies. We recommend that you review the privacy policy of each external site you visit.

14) Changes to this policy

SEAMTRACK may update this Policy to reflect legal changes or improvements to the Website. We will post the updated version on this page, indicating the date of the latest revision.

Contact

For any questions about privacy or cookies, you can contact us at rgpd@seamtrack.com or at the address listed in the “Data controller” section.

Last updated: February 8, 2026.